Refund policy
At uiufurniture.shop, we are committed to providing you with high-quality home furnishings and a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer returns and refunds. Please read the following policy carefully.
Return Period
You must initiate a return request within 30 days of receiving your item. Return requests submitted after this period may not be accepted.
Return Conditions
•Items must be unused, in their original packaging, and in good condition. For hygiene and product integrity reasons, opened or used items may not be eligible for return, unless the product has a quality issue or was damaged during shipping.
•All accompanying accessories, manuals, and free gifts must be returned together.
•Proof of purchase (e.g., order number, invoice) is required for returns.
Return Process
1.Please contact our customer service team via email, stating your order number and reason for return. Our email address is support@uiufurniture.shop.
2.Our team will review your request within 2-3 business days and provide detailed return instructions and the return address.
3.Please ship the item back as instructed. Unless the return is due to our error (e.g., wrong item shipped or defective product), return shipping costs are typically borne by the customer.
4.Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 5 business days.
Refund Method
Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your bank or payment service provider.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately via email. We will cover all associated costs and arrange for a replacement or full refund as soon as possible.